Please allow 7-10 business days for processing and handling of your order prior to shipping. We are a small company and do our best to ship packages to you as swiftly as possible.
Shipping Carriers, Locations, and Rates
We offer USPS & UPS shipping options and ship both domestically and to Canada. We no longer ship internationally other than to Canada. If you're ordering on this website, you'll be able to obtain a shipping quote before your purchase. Please note that we currently do not ship out packages on Fridays, Saturdays, or Sundays.
We offer the following shipping options. Please find linked below the estimated times for packages to reach you via each shipping option:
For USPS shipments, note that the USPS says: "In most cases, the expected delivery date provided at checkout will reflect a delivery time of 1, 2, or 3 business days and is based on origin, destination, and drop-off time. The expected delivery data does not come with a money-back guarantee."
Delays in Shipment
After we ship your package, we will email you with a tracking number. Should there be any delays with receipt of your package, please contact your USPS or UPS carrier with this tracking number to obtain a status update. Once a package leaves our facility, we are unable to control its transit within the USPS or UPS systems.
For domestic U.S. orders, free standard shipping is available for all online retail orders with a subtotal value of at least $100 after any discounts are applied and before taxes.
Changes to Orders & Order Cancellations
We are unable to take requests for changing orders (adding or removing products or combining orders) after they have been placed online. If you placed an order that you would like to cancel, we can cancel your order at any time before it ships; after shipment, orders are no longer eligible for cancellation.
Returns / Refunds / Exchanges Policy
We gladly accept returns caused by our error and will issue a refund or exchange in such cases. Notify us within 7 days of receipt of goods. We are unable to accept returns or exchanges otherwise; all sales are final.
Bulk Size Shipping
Due to regulations, we will ship any liquid products over 16 oz in size in plastic containers. We recommend that you decant bulk size tinctures into glass bottles upon receipt to ensure optimal product integrity over time. Upon request, we can ship liquid products in multiple glass bottles (16 oz size or smaller) for an additional fee.
Avena Botanicals makes herbal products using fresh, organic & Biodynamic® herbs. We believe that these vital plants and a sacred connection to place promote wellness of the body, mind, and spirit and encourage humans to be mindful and loving stewards of the Earth. Our herbs are hand-harvested in the spirit of joy and immediately processed in our on-site production facility in Rockport, Maine. All of our herbal products are hand-crafted and will always be made in this artisanal way. After over three decades in business, we remain committed to offering the highest quality, traditionally-crafted herbal products possible.
219 Mill Street
Rockport, Maine 04856
ph: 866-282-8362 | fax: 207-594-2975
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