Due to recent increased order volume, please allow 7-10 business days for processing and handling of your order prior to shipping. We are a small company and do our best to ship packages to you as swiftly as possible.
Shipping Carriers, Locations, and Rates
We offer UPS & US Postal Service shipping options and ship both domestically and to Canada. We no longer ship internationally other than to Canada. If you're ordering on this website, you'll be able to obtain a shipping quote before your purchase. Please note that we currently do not ship out packages on Fridays, Saturdays, or Sundays.
We offer the following shipping options. Please find linked below the estimated times for packages to reach you via each shipping option:
For USPS shipments, note that the USPS says: "In most cases, the expected delivery date provided at checkout will reflect a delivery time of 1, 2, or 3 business days and is based on origin, destination, and drop-off time. The expected delivery data does not come with a money-back guarantee."
*** COVID-19 USPS Delivery Delays - Read more about current USPS delays: ***
Effective April 17, 2020:
USPS Priority Mail’s 2-Day and 3-Day service commitments now will be extended to three and four days respectively.
USPS First-Class Package Service two and three day service commitments will also be extended to three and four days respectively.
*** COVID-19 UPS Delivery Delays - Read more about current UPS delays: ***
The majority of UPS services continue with the same expected delivery timeframes our customers have come to expect. While we have suspended our UPS Service Guarantee for most shipments in light of overall Coronavirus uncertainties, we remain committed to providing timely and reliable service.
Delays in Shipment
After we ship your package, we will email you with a tracking number. Should there be any delays with receipt of your package, please contact your postal or UPS carrier with this tracking number to obtain a status update. Once a package leaves our facility, we are unable to control its transit within the postal or UPS systems.
For domestic U.S. orders, free standard shipping is available for all online retail orders with a subtotal value of at least $85 after any discounts are applied and before taxes.
Changes to Orders
We are unable to take requests for changing orders (adding or removing products) after they have been placed online.
Returns / Refunds / Exchanges Policy
We gladly accept returns caused by our error and will issue a refund or exchange in such cases. Notify us within 7 days of receipt of goods. We are unable to accept returns or exchanges otherwise; all sales are final.
Bulk Size Shipping
Due to regulations, we will ship any liquid products over 16 oz in size in plastic containers. We recommend that you decant bulk size tinctures into glass bottles upon receipt to ensure optimal product integrity over time. Upon request, we can ship liquid products in multiple glass bottles (16 oz size or smaller) for an additional fee.
Avena Botanicals makes herbal products using fresh, organic & biodynamic herbs. We believe that these vital plants and a sacred connection to place promote wellness of the body, mind, and spirit and encourage humans to be mindful and loving stewards of the Earth. Our herbs are hand-harvested in the spirit of joy and immediately processed in our on-site production facility in Rockport, Maine. All of our herbal products are hand-crafted and will always be made in this artisanal way. After over three decades in business, we remain committed to offering the highest quality, traditionally-crafted herbal products possible.
219 Mill Street
Rockport, Maine 04856
ph: 866-282-8362 | fax: 207-594-2975
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© 2021 Avena Botanicals