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Customer Service
We'll be closed for a holiday break Dec. 18 - Jan 1. Order by Dec. 11 to guarantee delivery before the holidays. All orders received during our holiday break will begin shipping on Jan. 2.
Questions? See our FAQ page.
Phone Support: Our customer care representatives are happy to answer any questions you may have about placing your order online: Call 207-594-0694. Our phone lines are open year-round from Monday - Friday, 1 - 4 pm Eastern.
Medical Advice: Due to FDA regulations, we are not permitted to prescribe, make medical claims on our products, or offer any medical advice.
Press, Media & Sales: For press, media, and any sales/marketing inquiries, please contact us at pr@avenabotanicals.com.
Jobs: For employment inquiries, please see our Job Opportunities page.
Volunteers: We are not accepting volunteer applications at this time.
Connect with Us: We are on social media! Feel free to connect with us, however we ask that you call us with your customer service questions instead of messaging us on social media. Note that these are the only valid social media profiles for us (we have seen several imposter accounts out there).
Customer Call-In Hour
On the second Wednesday of each month, January through April, between 1 - 2 pm EST, a staff herbalist is available for your brief questions about our products - just call 207-596-0714. Each call is one-on-one between you and the herbalist.
Please note that while we can offer you general information about our products, we are unable to offer medical advice. We recommend that you work with your holistic health practitioner and/or physician for insights as to which herbs are best for your specific health picture.
If you don't yet have one, you may seek out a clinical herbalist through The American Herbalists Guild. Or, request a referral to a holistically minded medical doctor, nurse practitioner, or naturopathic doctor in your area -- one who has a specific background in herbal healing.
Garden Visits
Our gardens are open to the public for only a few select events each year. Outside of our events offerings, our gardens are not open to the public.
We host a handful of herb walks, classes, and retreats each summer, often accompanied by refreshing botanical sun tea. View our Herbal Classes & Herb Walks page for a schedule of upcoming events.
Our Products & Services
Our Commitment
Avena Botanicals makes herbal products using fresh, organic & Biodynamic® herbs. We believe that these vital plants and a sacred connection to place promote wellness of the body, mind, and spirit and encourage humans to be mindful and loving stewards of the Earth. Our herbs are hand-harvested in the spirit of joy and immediately processed in our on-site production facility in Rockport, Maine. All of our herbal products are hand-crafted and will always be made in this artisanal way. After over three decades in business, we remain committed to offering the highest quality, traditionally-crafted herbal products possible.
Stay in Touch
Avena Botanicals
219 Mill Street
Rockport, Maine 04856
ph: 207-594-0694 | fax: 207-594-2975
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