Customer Service Hours
Our phone lines are open:
May to October: Monday - Friday, 10 am - 5 pm
November to April: Monday - Friday, 10 am - 4 pm
Our customer service representatives are happy to answer any questions you may have about placing your order online. Call 207-594-0694 or toll free 1-866-AT-AVENA (1-866-282-8362). You may also fax your order to us at 207-594-2975.
We are NOT able to accept phone orders at this time, unless you currently have a wholesale account with us. We will continue accepting orders placed online and will gladly ship products to you.
Customer Call-In Hour
On Wednesdays between 1 - 2 pm EST, a staff herbalist is available for your brief questions about our products - just call 207-596-0714. Each call is one-on-one between you and the herbalist.
Please note that while we can offer you general information about our products, we are unable to offer medical advice. We recommend that you work with your holistic health practitioner and/or physician for insights as to which herbs are best for your specific health picture.
If you don't yet have one, you may seek out a clinical herbalist through The American Herbalists Guild (www.americanherbalistsguild.com). Or, get a referral for a holistically minded medical doctor, nurse practitioner, or naturopathic doctor in your area - one who has a specific background in herbal healing.
Shop & Garden Hours
Our shop and gardens are open to the public year-round:
May to October: Monday - Friday, 12 - 5 pm
November to April: Monday - Friday, 12 - 4 pm
NOTE: Our Rockport shop and gardens are temporarily closed to protect the health and well-being of our staff and customers during the COVID-19 outbreak. We recommend looking for our products in your local co-op or health food store. At this time, we cannot arrange for local pickup orders. We will continue accepting orders placed online and will gladly ship products to you.
Due to FDA regulations, our customer service representatives are not permitted to prescribe, make medical claims on our products or offer any medical advice.
If you would like to book an event either at Avena Botanicals or with Avena Botanicals off-site, please contact us using the form on this page to request an Intake Form.
For press, media, and any sales/marketing inquiries, please contact us at email@example.com.
For the fastest response with your questions/concerns, please call our office at 207-594-0694 between 10am - 5pm EST, Monday - Friday.