Shipping & Returns

Return Policy

We gladly accept returns caused by our error and will issue a refund or exchange in such cases. Notify us within 7 days of receipt of goods. All returns must be pre-authorized and may be subject to a 20% restocking fee. Due to health regulations, any product that has been opened may not be returned. Special orders (i.e. special sizes, special order products, special mixed formulas) are not returnable under any circumstance.


We offer UPS & US Postal Service shipping options. If you're ordering on this site, you'll be able to obtain a shipping quote before your purchase. Please note that we currently do not ship out packages on Fridays. Expedited orders must be placed before 11am EST, Monday – Thursday. Please call 866-282-8362 for shipping rates on non-contiguous US orders and 207-594-0694 for a shipping estimate on Canadian or International orders.


Please allow 2-3 business days for processing and handling of your order prior to shipping. To request that your order be expedited, please call us at 207-594-0694 or email us.